Order Journey
Four Stages, One Accountable Owner
A dedicated merchandiser owns your order from first email to final carton — one point of contact, one clear status, no chasing.
Enquiry & Costing
Send your tech pack, reference sample or even a sketch. Our merchandising team reverts within 48 hours with detailed costing, fabric suggestions and a development plan.
- Itemised costing — fabric, trims, prints, packing
- Fabric & GSM recommendations per style
- MOQ and size-ratio guidance
Sampling & Approval
Proto, fit and pre-production samples are developed in-house in 7–10 days, with lab dips, print strike-offs and trim cards couriered for your sign-off.
- Proto → fit → PP sample stages documented
- Lab dips & print strike-offs for approval
- Measurement specs graded to your chart
Bulk Production
Approved styles move to line planning. Inline QC checks every operation and you receive daily production reports with photos — no surprises at shipment time.
- Inline + end-line QC on every line
- Daily production & WIP reporting
- In-house lab tests — shrinkage, colour fastness, GSM
Inspection & Dispatch
AQL 2.5 final inspection, ratio packing per your spec, and complete export documentation — commercial invoice, packing list, COO and test reports.
- AQL 2.5 final random inspection
- Buyer-spec ratio packing & carton marking
- Sea, air & courier dispatch support
Communication
You Always Know Where Your Order Stands
Structured updates keep your team informed at every stage — no chasing, no guessing.
- Weekly WIP reports — order status, line output and photos every Friday.
- Single merchandiser — one owner for your order, reachable on email and WhatsApp.
- Milestone alerts — sampling shipped, bulk cut, inspection booked, cargo dispatched.
Timelines
Typical Order Calendar
- 48 Hrs
- Costing Turnaround
- 7–10 Days
- Sample Development
- 45–60 Days
- Bulk Production
- 97%
- On-Time Dispatch